Category Archives: UX Business

Webdesign process: is the customer king?

Not the company that owns the website should be central in the webdesign process but the company’s customers. Talk to them to find out what they want. Continue reading

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SpoolCast: Recruiting for Usability Testing Followup

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User experience research lives or dies by the appropriateness of the participants in the study. If the participants match the real users, you’re set. We held a Virtual Seminar with Dana Chisnell to discuss recruiting for usability testing, and this is the followup podcast to that seminar. In the podcast, Dana answers remaining questions from the seminar. Continue reading

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UI14 Session Sampler: Leah Buley’s A UX Team of One.

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An audio selection from Leah Buley’s A UX Team of One
7.5MB – 14min 15sec
If you didn’t attend the User Interface Conference this year, you may have missed the buzz over Leah Buley’s session entitled “How to be a User Experience Team of One”. Attendees loved it. Leah gave them tips and techniques used by top [...] Continue reading

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consulting toolbox – designing the relationship

A few years ago I had a chance to interact with Jeremy Stover, an amazing life and business coach, and to train in Co-active coaching. One of the concepts that Jeremy modeled with me from the Co-active toolbox was “designing the relationship.” In our i… Continue reading

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Learning From Craigslist: Who Are Mass Media’s True Customers?

The cover story of the most recent issue of Wired addresses how Craigslist rose to dominate classified listings, in spite… Continue reading

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